Complaint Investigation Report

Staff informed last minute menu changes happening due to ordered items not being delivered only occurs once or twice a month.

One of three residents interviewed stated items on the menu not being available happen more often than not and then the alternatives are also not available. Although, 2 other residents interviewed had conflicting information indicating this seldom happens and there are substitutes. There is differing information obtained in the investigation regarding the allegation that “staff are not following the general food service requirements”. There was no information obtained that supported that a violation had occurred.

Based on the interviews conducted and observations made, and related information obtained during the investigation, the allegation “Staff are not following the general food service requirements” is UNSUBSTANTIATED, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

Exit interview conducted. Copy of report discussed and provided to the Administrator. The signature on the form confirms receipt of documents.