Complaint Investigation Report

486803806-2-11-2025-21-AS-KMOA-DE9NNH-20250226093645

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/02/2024 and conducted by Evaluator David Leibert

COMPLAINT CONTROL NUMBER: 21-AS-20241202114011

VILLAGE AT RANCHO SOLANO ASSISTED LIVING, THE

Facility staff are not providing adequate assistance to residents in care.

Licensing Program Analyst Leibert arrived unannounced for the purpose of delivering findings on this complaint. Complainant alleges that Memory Care staff have left residents unattended in the dining area and cites a 10 minute period on 11/26/2024 when no staff were present in dining area to assist residents. During the course of this investigation, 4 unannounced site visit were conducted; documents obtained and statements taken. The following determinations are made: An internal poll was taken on 12/5/25 to determine satisfaction with care being provided; 18 of 20 family members of residents questioned responded with positive responses to questions regarding quality of care being given; 5 of 5 staff questioned regarding the supervision provided on 11/26 indicated residents were not left in dining area unattended; Complainant was asked to provide identity of possible witnesses to the allegation but did not provide further information. Although the allegation may be true, or valid, based upon the observations, documents and statements, there is not a preponderance of evidence to prove, or disprove, the allegation. Therefore, the allegation is UNSUBSTANTIATED.