Complaint Investigation Report

486803806-1-13-2025-21-AS-KMOA-DD7PSF-20250123103417

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/03/2025 and conducted by Evaluator David Leibert

COMPLAINT CONTROL NUMBER: 21-AS-20250103115603

VILLAGE AT RANCHO SOLANO ASSISTED LIVING, THE

Facility staff are not providing residents with a reasonable amount of privacy while in common areas of the facility

Licensing Program Analyst Leibert arrived unannounced for the purpose of investigating this complaint. LPA interviewed the Administrator, Morgan Whinery, and discussed the allegation. It has been alleged that the facility placed video cameras in common areas that record audio as well as video. Cameras were placed in common areas, mostly at the exit areas. The Administrator indicated that the cameras were installed approximately two weeks prior and that she was unaware that the audio was activated. LPA verified that the audio function was turned off on January 11, 2025 and is no longer functioning. Administrator indicated she initially did not know how to shut off the audio function but did so when she obtained the directions after learning that audio was not allowed. Based upon the statements made by the Complainant and Administrator and LPA's observations, the preponderance of evidence standard has been met. Therefore, the allegation is SUBSTANTIATED. The following deficiencies were observed (see LIC 9099D) and cited from the California Code of Regulations, Title 22, Division 6 of California Regulation. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties. Exit interview conducted and appeal of rights provided.