Complaint Investigation Report

486803806-11-5-2024-21-AS-KMOA-DAYRJ8-20241113120330

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/10/2024 and conducted by Evaluator David Leibert

COMPLAINT CONTROL NUMBER: 21-AS-20241010142317

VILLAGE AT RANCHO SOLANO ASSISTED LIVING, THE

Facility staff are not meeting clients dietary needs

Licensing Program Analyst Leibert arrived unannounced for the purpose of delivering findings on this complaint. During the course of this investigation statements were taken and documents obtained and reviewed. The following determinations are made: Complainant suggests that staff have not insured that Resident (R1) is getting sufficient nutrition; R1's Physician Assessment of 6/2024 indicates that R1 has been cleared for a regular diet; R1's Functional Evaluation of 10/2024 indicates R1 requires meal reminders; R1's Care Notes from September and October, 2024 show a pattern of refusing to eat meals or only consuming a portion of a meal. Although the allegation may be true, or valid, based on statements and documents, there is not a preponderance of evidence to prove the allegation is, or is not, true. Therefore, the allegation is UNSUBSTANTIATED.