Complaint Investigation Report

486803806-10-10-2024-21-AS-KMOA-DA5KWT-20241017081625

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/11/2024 and conducted by Evaluator David Leibert

COMPLAINT CONTROL NUMBER: 21-AS-20240911163325

VILLAGE AT RANCHO SOLANO ASSISTED LIVING, THE

Facility is not meeting resident's care needs

Facility is charging resident for services not being given

Licensing Program Analyst Leibert arrived unannounced for the purpose of delivering findings on this complaint. During the course of this investigation statements were taken, documents reviewed and site visits made. The following determinations are made: Complainant alleges that facility is not meeting R1's care needs, staff are not trained in Hoyer lift and Body Mechanics, and that R1 is charged for services not provided; Resident Care Notes and shower logs indicate a pattern of refusal of care by R1; Facility has provided training records for staff on Hoyer lift and Body Mechanics; Neither Complainant nor R1 has identified any services that are charged but not provided in response to this Department's request for examples of services not provided but for which R1 is charged. Although the allegations may be true, or valid, there is not a preponderance of evidence to prove, or disprove, the allegations. Therefore, the allegations are UNSUBSTANTIATED.