Complaint Investigation Report

486803806-10-1-2024-21-AS-KMOA-DA4NL5-20241016103255

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/22/2024 and conducted by Evaluator David Leibert

COMPLAINT CONTROL NUMBER: 21-AS-20240822130836

VILLAGE AT RANCHO SOLANO ASSISTED LIVING, THE

Facility staff did not provide written notice of rate increase

Licensing Program Analyst Leibert arrived unannounced for the purpose of delivering findings on this Complaint. During the course of this investigation, documents were obtained and reviewed and statements were taken. The following determinations are made: Complainant alleges that facility did not provide written notice of rate increase; Administrator has produced a written document dated 6/28/2024 addressed to the Complaint Subject and the Responsible Person which outlines the rate increases effective 9/1/2024. Based upon the document reviewed, the allegation is determined to be UNFOUNDED, meaning that it is false and, or, without a reasonable basis. The complaint is DISMISSED.