Complaint Investigation Report

486803806-9-17-2024-21-AS-KMOA-D9FURG-20240925154843

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/30/2024 and conducted by Evaluator David Leibert

COMPLAINT CONTROL NUMBER: 21-AS-20240830123526

VILLAGE AT RANCHO SOLANO ASSISTED LIVING, THE

Staff are not providing laundry services to a resident in care.

Licensing Program Analyst Leibert arrived unannounced for the purpose of delivering findings on this complaint. Complainant has alleged that soiled clothing has been observed in residents' (R1 & R2) apartment and that the laundry service is not adequate. During the course of this investigation, statement were taken and documents reviewed, as well as site visits made to the facility. Unannounced visits to residents apartment have not confirmed the allegation as clean clothes were observed in the closets. Furthermore, when interviewed, residents R1 & R2 stated they were satisfied with the laundry service and had no concerns regarding the condition of their clothing. Although the allegation may be true, based upon the statements and observations, there is not a preponderance of evidence to prove or, disprove, the allegation. Therefore, the allegation is UNSUBSTANTIATED.