Complaint Investigation Report

486803806-8-13-2024-21-AS-KMOA-D8AQ44-20240819114939

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/02/2024 and conducted by Evaluator David Leibert

COMPLAINT CONTROL NUMBER: 21-AS-20240802134502

VILLAGE AT RANCHO SOLANO ASSISTED LIVING, THE

Licensee did not ensure that resident received medical attention in a timely manner.

Licensee did not ensure that staff followed infection control practices as necessary.

Licensing Program Analyst Leibert arrives unannounced for the purpose of delivering findings on this complaint. LPA met with the Administrator and discussed the disposition of this complaint. Complainant has alleged that a resident contracted a contagious infection and that staff were subsequently afflicted with the infection due to the facility's management not following accepted protocols to deal with the condition. This investigation has resulted in the following determinations: The Complainant has no direct knowledge of the allegations, was told of the allegations by a third party who has not been identified, and has not identified the resident or staff involved; The Administrator states that there has been no reported cases of infection that match the alleged one during the course of the last six months. Although the allegation may be true, or valid, based on the statements made, there is not a preponderance of evidence to prove or, disprove, the allegations. Therefore, the allegations are UNSUBSTANTIATED.