Complaint Investigation Report

486803806-7-9-2026-21-AS-BMOS-DWNUM8-20260805154154

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SANTA ROSA RO , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/04/2026 and conducted by Evaluator Elias Magdaleno

COMPLAINT CONTROL NUMBER: 21-AS-20260204090942

VILLAGE AT RANCHO SOLANO ASSISTED LIVING, THE

Jesse Sias, Regional Director of Operations

Delayed Egress not working properly in Memory Care

Licensing Program Analyst (LPA) Magdaleno arrived unannounced to deliver findings regarding the above allegation and met with Regional Director of Operations (RDO), Jesse Sias.

Delayed Egress not working properly in Memory Care – Reporting Party (RP) alleges that the delayed egress doors are not operating within regulation. LPA observed during visit on 03/19/2026 that one (1) of eight (8) delayed egress doors in Memory Care did not have the proper signage as required by Title 22 regulations. During subsequent visits LPA observed that the signage had not been put up. Interviews with management indicated that the signage had been ordered but the shipment was delayed. LPA was informed on 6/19/2026 that the signage had been placed. LPA confirmed during this visit that the signage was in place. There is a preponderance of evidence to prove that the allegation has been SUBSTANTIATED and is valid. Deficiencies are cited from the California Code of Regulations, Title 22, Division 6 of California Regulation and the Health and Safety Code. Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, or repeat violations within a 12-month period, may result in a civil penalty assessment. Appeal rights were provided. Exit interview conducted with RDO, whose signature on form confirms receipt.