Complaint Investigation Report

486803806-8-23-2021-21-AS-KMOA-C6ATKM-20210827144810

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 101 GOLF COURSE DR. STE. A-230

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/07/2021 and conducted by Evaluator David Leibert

COMPLAINT CONTROL NUMBER: 21-AS-20210707111951

VILLAGE AT RANCHO SOLANO ASSISTED LIVING, THE

Facility is not providing food of quality to meet clients’ nutritional needs

Licensing Program Analyst Leibert arrived unannounced for the purpose of delivering findings on the above captioned complaint allegation. LPA met with Noma Malik and discussed the Complaint. It has been alleged that the food served at the facility has a "awful taste" and that it is difficult to chew for R1 because the meat is overcooked. In response to the allegation, this investigation included statements from witnesses; review of records; as well as five site visits and sampling and observations regarding the food service. The following determinations have been made: There are differing opinions among the residents as to the quality of the food served; menus reviewed and food sampled comply with the regulatory guidelines enumerated in Title Twenty-Two; unannounced visits to sample food being served found the food to be tasty and well balanced; Physician's Report for R1 indicates no food restrictions other than "no added salt." While the allegations may be true, or valid, based upon the statements, records, observations, there is not a preponderance of evidence to prove the allegation is or, is not, true. Therefore, the allegation is UNSUBSTANTIATED.