Complaint Investigation Report

Complaint alleges that staff spoke inappropriately to a resident in care. Based on interviews that were conducted, LPA could not prove or disprove that the staff member spoke inappropriately to clients. Furthermore, during interviewing, LPA learned of no concerns regarding the care of clients. During the client file reviews, LPA learned that the facility appropriately reappraised both clients recently. LPA also observed recent addendums to the Individual Program Plan (IPP) for both clients in care which was filled out, signed and dated.

A finding that the complaint allegations of Staff inappropriately handled a resident in care and Staff spoke inappropriately to a resident in care are unsubstantiated meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview was conducted and a copy of this was report was signed and given to the Caregiver.