Complaint Investigation Report

Care staff Interviews and scheduling documentation confirmed that the Administrator works an average of 40 hours per week and that a qualified designee is available when needed. Staff files reviewed showed that direct care staff possessed the required clearances, training, and certifications to provide care and supervision.

Regarding the allegation of financial abuse, LPA conducted staff interviews and reviewed resident records. No evidence was found indicating that staff assisted residents with real estate transactions, received money, or otherwise financially benefitted from residents in care. Interviews were consistent in denying any financial involvement with residents, and no documents or witness statements substantiated this claim.

Based on the records reviewed, interviews conducted, and observations made, these allegations are Unsubstantiated . Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are unsubstantiated . No deficiencies cited.