Complaint Investigation Report

Complaint alleges staff does not provide adequate food service to residents in care regarding no designated kitchen staff. Based upon interviews with staff (S1) it was indicated that they had previous food operation experience and was given primary responsibility for meal preparation and cooking which meets regulation requirements based on facility capacity. In addition, during tour of the facility, LPA conducted an interview with new designated full-time cooking staff (S2) indicating adequate services. Due to inconsistent information gathered, the allegation is found to be unsubstantiated.

A finding that the complaint allegations, staff are not properly trained to administer resident's medications, facility does not have adequate staffing to meet resident's needs and staff do not provide adequate food service to residents in care are unsubstantiated meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.