Complaint Investigation Report

486804139-5-31-2024-21-AS-KMOA-D67QRT-20240613122425

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/18/2024 and conducted by Evaluator Dominic Tobola

COMPLAINT CONTROL NUMBER: 21-AS-20240418112710

Facility staff are not proving resident with a reasonable level of privacy while in a restroom

On 5/31/2024, Licensing Program Analyst, Tobola arrived unannounced for the purpose of delivering complaint investigation findings and was greeted by Human Resources Director, Kacey Goulart. LPA Tobola interviewed several clients during the visit.

Complaint alleges personal rights were violated due to, facility staff are not proving resident with a reasonable level of privacy while in a restroom. Based upon interviews with clients (C1,C2,C3,C4) there was inconsistent information and no observations or indication related to the alleged incident. Due to a lack of corroborating evidence the allegation is found to be unsubstantiated.

A finding that the complaint allegation, personal rights violated due to, facility staff are not proving resident with a reasonable level of privacy while in a restroom is unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.