Complaint Investigation Report

486804139-4-5-2024-21-AS-KMOA-D48QS9-20240411122510

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/21/2024 and conducted by Evaluator Dominic Tobola

COMPLAINT CONTROL NUMBER: 21-AS-20240321153453

Staff do not provide adequate food service to residents in care

On 4/5/2024, Licensing Program Analysts (LPA’s) Tobola and Mutialu arrived unannounced for the purpose of delivering complaint investigation findings and was greeted by Human Resources Director, Kacy Goulart. LPA’s Tobola, Matialu and Leibert toured the facility, interviewed staff and clients, reviewed records and made observations during the course of the investigation.

Complaint alleges, staff do not provide adequate food service to residents in care. Upon interviews with staff (S2 & S3) and clients (C1,C2,C3, C4 & C5), LPA was provided inconsistent information on food options provided to clients. Upon inspection of facility kitchen and food supply, LPA’s found that the facility does have an adequate supply of both perishable and non-perishable foods that appear to be nutritious in value.

A finding that the complaint allegation, staff do not provide adequate food service to residents in care is unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.