Complaint Investigation Report

Complaint alleges staff do not allow residents and resident responsible parties to have access to personal files. Upon interview with staff (S2) LPA found that client’s (C1) conservator (I1) had requested for C1’s medication administration records from the facility and was refused. In addition, LPA interviewed C1's conservator (I1) who also confirmed that they were denied access to C1's records.

Allegation, staff are not providing resident's medication as prescribed and staff do not allow residents and resident responsible parties to have access to personal files. is SUBSTANTIATED means that the allegation is valid because the preponderance of the evidence standard has been met. The following deficiencies were cited on 9099-D, per Title 22 Regulations, Division 6. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties. Exit interview conducted and appeal of rights provided.