Complaint Investigation Report

Complaint alleges residents’ needs are not being met. Upon interviews with multiple clients (C1, C3, C4 & C5), there were no indications that needs were not being met. In addition, clients’ statements indicated satisfaction in the services and programs provided by the facility. Due to contradicting information provided and a lack of corroborating evidence, the allegation is found to be unsubstantiated.

A finding that the complaint allegations, facility staff do not safeguard residents’ personal belongings and residents’ needs are not being met are unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.