Complaint Investigation Report

486804139-4-2-2024-21-AS-VBEI-D46MGJ-20240409093559

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/15/2024 and conducted by Evaluator David Leibert

COMPLAINT CONTROL NUMBER: 21-AS-20240315092349

Staff deny the clients access to their personal belongings

Staff eat the clients personal food items

Licensing Program Analyst Leibert arrives unannounced for the purpose of delivering findings on this complaint. During the course of this investigation, site visits were made to the facility where statements were taken from staff and client residents. The following determinations were made: Facility Administration states that certain personal items belonging to clients are locked up for safety reasons but clients can have access to the items by asking staff to retrieve items for clients; Administration states there have been no reports of staff eating client food or the misappropriation of client food, although client food not dated and identified by client's name is disposed of for health reasons; Five clients were randomly selected for interview and were asked to comment of the above captioned complaint allegations; With one exception, all clients interviewed substantially agreed with Administration's statement's regarding the allegations. Although the allegations may be true, based upon the statements taken, there is not a preponderance of evidence to prove the allegations are or, are not, true. Therefore, the allegations are UNSUBSTANTIATED.