Complaint Investigation Report

486804139-5-9-2023-21-AS-CMAZ-CRYM2E-20230519091323

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/20/2023 and conducted by Evaluator David Leibert

COMPLAINT CONTROL NUMBER: 21-AS-20230420165733

Staff have not completed training as required

Licensing Program Analyst Leibert arrived unannounced for the purpose of delivering findings on this complaint. LPA met with Administrator & Assistant and discussed the allegations/findings. During the course of this investigation staff and clients have been interviewed, documents obtained and reviewed, as well as unannounced site visits to the Program. Findings follow: Although one client was housed in a building alone for classification reasons, no evidence was found suggesting the client was not supervised and hourly rounds document regular checks; C1 alleges two occasions where two staff yelled at C1; Staff deny the allegation; One incident was not witnessed; The staff witness to the other occasion denies that staff yelled at C1; Two unannounced site visits by this Department found all sharp knives to be secured and unassessible to clients;

This Department's audit of staff training conducted on April 07 found no evidence of incomplete training of staff. Although the allegations may be true, or valid, based upon the statements, documents, and visits, the Department did not find a preponderance of evidence to prove the allegations are or, are not, true. Therefore, the allegations are UNSUBSTANTIATED.