Complaint Investigation Report

486804139-4-14-2023-21-AS-CMAZ-CR3MS3-20230420095113

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/23/2023 and conducted by Evaluator David Leibert

COMPLAINT CONTROL NUMBER: 21-AS-20230323102414

Staff are not properly storing resident's files.

Licensing Program Analyst Leibert arrived unannounced for the purpose of delivering findings on this complaint allegation. LPA met with Jessica Stillman and discussed the complaint. During the course of this investigation, this Department has interviewed witnesses; obtained and reviewed documents, as well as made unannounced site visits to the facility. The following determinations are made: Resident records are kept in an office file cabinet which can be secured with a lock; Client files were secured and locked during unannounced visits by LPA; staff report client files are not always locked in cabinet during the times staff are accessing the records but that the office door is always kept locked and clients are not permitted in the office; Office door was locked during all LPA visits; Regulations require that client files be kept confidential; No evidence suggesting client records were not kept confidential was found. Although the allegation may be true, based on statements and site visits, there is not a preponderance of evidence to prove the allegation is or, is not, true. Therefore, the allegation is UNSUBSTANTIATED.