Complaint Investigation Report

that might cause a lightening or darkening of the skin. According to Licensee, the combination of these two medications could cause the bruising on their arm and agreed to submit supporting documentation from C1’s physician. During LPAs’ visit on 5/12/25, LPAs attempted to interview all clients (C1, C2 & C3), but they were unable to communicate due to communication challenges. Based on records review, C1’s centrally stored medication log confirmed that C1 initiated cream treatment on 5/8/25. Also, the Licensee submitted a doctor’s letter dated 5/13/25 confirming that C1 has easy bruising due to aspirin 325 mg as medication thins the blood and patient can easily bruise/bleed if accidentally cut or injured. Based on document review and interviews conducted, this allegation is Unsubstantiated. A finding that the complaint allegation is UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

Exit interview conducted. Copy of report discussed and provided to Licensee. Signature on form confirms receipt of documents.