Complaint Investigation Report

Review of facility staff files with House Manager Raquel Cistac revealed lack of proof of current required annual staff training for staff (S1, S2, S3, S4, S5, S6) in the following subjects: (1) Principles of nutrition, food preparation and storage and menu planning, (2) Housekeeping and sanitation principles, (3) Provision of client care and supervision, including communication, (4) Assistance with prescribed medications which are self administered, (5) Recognition of early signs of illness and the need for professional assistance, and (6) Availability of community services and resources.

Additionally, 3 of 7 staff, (S1, S2, S3) do not have proof of current First Aid certification as required.

Based on observations, records reviewed, and interviews conducted, the Licensee did not ensure staff received required annual training. The preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

Deficiencies cited (see LIC809-D page) from the California Code of Regulations, Title 22, Division 6 of California Regulation. Failure to correct the deficiencies and/or repeat deficiencies within a 12 month period may result in civil penalties.

Exit interview conducted with House Manager Raquel Cistac whose signature below confirms receipt of report.