Complaint Investigation Report

Allegation: Facility staff not meeting resident’s hygiene needs

It was reported to Community Care Licensing (CCL) the Administrator refused to provide direct care (showers or bed-bath) to Resident (R1) who was positive for COVID-19 at the time. Interviews revealed staff did not shower or provide a bed bath to R1 for 1 week due to it being the facility's "policy" to minimize exposure.

It was reported to CCL the facility was unclean due to the facility bathroom toilet seat was left unclean after resident use. Interviews revealed corroborating statements of observing the toilet seat with dried feces.

Based on interviews conducted, and records reviewed, the preponderance of evidence standard has been met, therefore the above allegations were found to be SUBSTANTIATED . California Code of Regulations, (Title 22, Division 6 & Chapter 6), are being cited on the attached LIC 9099-D pages.

Deficiencies cited from the California Code of Regulations, (Title 22, Division 6) on the attached LIC9099-D pages. Failure to correct the deficiencies and/or repeat deficiencies within a 12- month period may result in civil penalties. Exit interview conducted with Caregiver whose signature below confirms receipt of report.