Complaint Investigation Report

Complaint alleges: Staff was asleep while at work. LPA interviews with staff and resident revealed that there is no staff sleeping while on duty. House Manager Imelda Garcia stated that staff have breaks in the garage and on occasions leave the facility, S2 and S3 stated that staff take turns for breaks in the garage and for long breaks they leave the facility. Staff stated sleeping on the job is not expected of staff or allowed. Staff also stated that they have not observed staff sleeping on the job. Therefore, the allegation is UNSUBSTANTIATED.

Complaint alleges: Staff dispensed medication not as prescribed to resident in care. LPA conducted record review e-MAR and interviews with staff and resident which revealed that the facility has not had any medication errors or issues. Based on the medication record and physician's orders on file, residents have received their required medications. Therefore, the allegation is UNSUBSTANTIATED.

Complaint alleges: Staff financially abused resident in care. LPA interviewed staff and resident it is revealed that the facility is not responsible for residents finances. Interview conducted with resident (R1) revealed that staff has never asked R1 for money. Therefore, the allegation is UNSUBSTANTIATED.

Report was reviewed with House Manager Imelda Garcia and copy was provided.