Complaint Investigation Report

486803974-4-24-2023-21-AS-KMOA-CRAMEJ-20230427093248

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/22/2023 and conducted by Evaluator Karina Canela

COMPLAINT CONTROL NUMBER: 21-AS-20230222133208

Licensing Program Analyst (LPA) Karina Canela arrived unannounced for the purpose of delivering complaint findings on complaint 21-AS-20230222133208. LPA met with Imelda "Mel" Garcia, Facility Manager.

During the investigation LPA conducted interviews, reviewed documents requested. Complainant alleged that after resident, R1 passed away on 02/15/2023, R1's personal belongings were removed from the facility on 03/08/2023 or 03/09/2023, but they were not issued a refund in the correct amount. Facility stated belongings were removed on 02/25/2023. Facility issued a refund check on 02/15/2023 which was within the 15 days required by regulation.

This Agency has investigated the complaint alleging "facility failed to issue a refund". We have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.

Exit interview conducted with Imelda "Mel" Garcia, Facility Manager. *No deficiencies cited.