Complaint Investigation Report

The Administrator stated that the staff member was the House Manager and resided at the facility.

The presence of staff personal belongings and recovery equipment within the common living area reduced the clients' unrestricted access to and use of the shared space. Photographs were taken during the inspection.

Based on observations and interviews conducted during the investigation, the allegation is Substantiated. A finding that the complaint allegation is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.

“Facility is not safe, sanitary and in good repair” - Complaint alleged that the facility was not maintained in a safe, sanitary, and good repair condition. During the investigation, LPA observed a strong odor smell in the staff room where one cat was present. There was a cat litter box on the floor underneath a bookshelf in the dining room area, kitchen drawers containing crumbs and debris, and curtain rods in two client bedrooms that were buckling and not functioning properly. The Administrator acknowledged the concerns observed during the inspection and agreed to clean the kitchen cabinets and surrounding surfaces. LPA also observed that repairs to holes behind client bedroom doors had already been completed. There were four stray cats at the backyard area.

Based on observations made and interviews conducted during the investigation, the allegation is Substantiated . A finding that the complaint allegation is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.

Deficiencies are cited from the California Code of Regulations (CCRs), and/or the Health and Safety Code. Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

Exit interview conducted. Copy of report, LIC9099D, Plan of Corrections, Appeal Rights, and Corrections Letter discussed and provided to Licensee. Signature on form confirms receipt of documents.