Complaint Investigation Report

Based on Staff interviews conducted, if a resident is experiencing a lot of bleeding, facility is to call 911 and send the resident out to be seen. Review of Facility’s Policy and Procedure Manual stated that facility protocol is to notify emergency medical services by calling 911 when a resident exhibits signs of uncontrolled bleeding. The allegation that Staff did not seek timely medical care is SUBSTANTIATED .

There is an allegation that Staff are not properly trained. Based on Interview with Administrator, staff receive training at the time of hire and then annually. Upon Review of Staff Files, LPA observed the following: of the 5 Staff Files reviewed, only 1 file had a current CPR certificate. This file did not have First Aid training. 2 of 5 Staff Files had expired First Aid and CPR certificates and 2 of 5 Staff Files had no First Aid or CPR certificates. Of the Staff Interviews conducted, 2 of 3 staff members stated they have not had first aid training recently. The allegation that staff are not properly trained is SUBSTANTIATED .

A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.

Deficiencies are cited from the California Code of Regulations (CCRs), and/or the Health and Safety Code. Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

Exit interview conducted. Copy of report, LIC-809D, and Plan of Corrections discussed and provided to Administrator. Signature on form confirms receipt of documents.