Complaint Investigation Report

R1 to prevent R1 from rolling off of their bed. Based on interviews with R1, they feel staff are able to meet their needs and respond timely to requests for assistance and call bell. Facility call bell system is not able to pull a log showing calls and response times. An outside party conducting an unrelated visit to R1 pulled the call bell and staff responded within 4 minutes.

Per R1’s Service Plan, R1 is to receive a bath 2x per week. R1 reported that staff assist with bathing and grooming, R1 did indicate refusal to bathe at times, so staff use a sponge bath which R1’s RP assists with obtaining. Outside parties interviewed indicated R1 appears clean and groomed, R1’s bedding and clothing are clean. Outside party interviewed visits R1 2x a week.

Based on information obtained during this investigation, the allegations are UNSUBSTANTIATED meaning although the allegation may have happened or is valid, there is not a preponderance of

evidence to prove the alleged violation(s) did or did not occur. No citations issued this visit.