Complaint Investigation Report

The Administrator did follow reporting requirements and reported the bed bug situation via a Special Incident Report received on September 23, 2024 along with an email to LPA Hansen with a copy of a letter sent out to those residents impacted by the situation.

During the investigation the Administrator provided the Department a list of preventative measures they are talking moving forward which include; checking rooms and common areas daily, shop vacuuming every other day, looking for new bug activity, picking up trash daily to ensure it is concealed in the dumpsters only, laundry is placed in plastic bags and a separate washing machine is used for any laundry from the rooms identified and treated, laundry is done using the hottest temperatures.

The following deficiencies were observed (see LIC 9099D) and cited from the California Code of Regulations, Title 22, Division 6 of California Regulation. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties. Exit interview conducted and appeal of rights provided.