Complaint Investigation Report

Per interviews, three of six residents indicated that they were told by staff that they could not speak to residents at other tables or invite other residents to sit at their table. Per interviews, menu items are changed frequently due to food items being unavailable. Per Administrator, they have started using a third-party food delivery service for items that are not in their weekly food shipment. Based on interviews, there are still food items that run out. Multiple residents indicated that service times are slow and sometimes upwards to 30-45 minutes. Residents are allotted have one hour to eat. If Residents are in the first seating, the next resident has to wait or come back. During 1/10/2022 visit, LPAs conducted a walkthrough of the kitchen and observed the following: uncovered seafood in the refrigerator, and food that was not properly labelled. Condiments and sandwich prep station was observed to have serving utensils left in bins. Some condiments and sandwich items appeared dried out and were not covered.

Facility is in disrepair. Complaint alleges that heater in resident room was not working and outdoor passageways are blocked by bushes and vehicles. LPAs reviewed pictures showing overgrown bushes and multiple vehicles parked over the sidewalk, obstructing the passageway. Further interview determined that the heater issue was resolved however the heater is showing the degrees in Celsius and not Fahrenheit. Interviews with residents revealed that requests for repairs were timely aside from one resident who indicated their bathroom lightbulb had not been changed timely.

Based on the Department's investigation, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED.

Deficiencies are cited from the California Code of Regulations (CCRs), and/or the Health and Safety Code. Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.