Complaint Investigation Report

486803653-9-21-2023-21-AS-KMOA-CW3VZM-20230927165257

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/22/2023 and conducted by Evaluator David Leibert

COMPLAINT CONTROL NUMBER: 21-AS-20230822094748

Staff did not repair a water leak in a resident's room

Licensing Program Analyst Leibert arrives unannounced for the purpose of delivering findings on this complaint. On 8/22/2023 Complainant alleged that the facility did not repair a leaking air conditioning unit and that the issue was reported three weeks prior. Administration claims the repair request was made one week prior and that maintenance attempted to repair the unit unsuccessfully which necessitated ordering parts and, ultimately, a new unit which was installed on September 4, 2023. Investigation indicates the facility made reasonable efforts to repair and replace the unit and that the apartment was observed to be a comfortable temperature at the time a site visit was made. Administration further reports that the apartment contains two AC units and that the apartment was kept within the temperature range required by Title Twenty-Two regulation 87303(b)(2) at all times. Although this allegation may be true, based upon the statements made, documents reviewed, as well as site visit observations, there is not a preponderance of evidence to prove the allegation is or, is not, true. Therefore, the allegation is UNSUBSTANTIATED.