Complaint Investigation Report

486803653-12-20-2022-21-AS-CMAZ-CMDN79-20221223091218

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/25/2022 and conducted by Evaluator David Leibert

COMPLAINT CONTROL NUMBER: 21-AS-20220825085024

Resident's sustained an injuries while care

Staff did not seek medical attention for resident

Staff are not responding to resident's call buttons

Staff are mismanaging resident's medication

Staff are not properly assessing resident for change in health

Licensing Program Analyst Leibert arrived unannounced for the purpose of delivering findings on this complaint. LPA met with the Administrator and discussed the allegations. During the course of this investigation, statements were taken from staff and residents; documents were obtained and reviewed; site visits were made to the facility where operations were observed. The following determinations are made: Call logs which report time for staff responses were no longer available for this investigation; A resident who may have had approximately $40 stolen did not make a report to law enforcement or management; Although there have been residents injured in care, investigation suggests that staff responded appropriately and summoned medical care when needed; This Department found no evidence that residents were not properly assessed, left unattended for lengthy periods of time, or that residents' medications have been mishandled by facility staff. Although the allegations may be true or valid, based upon the interviews with staff and residents as well as document reviews, there is not a preponderance of evidence to prove the allegations. Therefore, they are UNSUBSTANTIATED.

No citations issued. Report left at facility.