Complaint Investigation Report

LPA received receipt documentation which confirmed that facility paid for laundry services out of facility's petty cash when the washer machine was out of service. However, LPA observed staff arriving to the facility with clients' laundry from the laundry mat during 11/18/2024 visit.

Based on interviews conducted, observations made, and record review, the allegation listed above is SUBSTANTIATED. A finding that a complaint allegation is SUBSTANTIATED means that the allegation is valid because the preponderance of the evidence standard has been met.

Deficiency is cited from Title 22 Regulations, Division 6, (see LIC9099D).

Exit interview conducted. Copy of report discussed and provided to Licensee, whose signature on form confirms receipt of documents. Appeal rights provided.