Complaint Investigation Report

RP further reported that the Licensee waved a closed fist in front of R1’s face and that R1 disclosed the Licensee hits residents.

During the investigation, LPA conducted interviews with residents and staff, made observations, and reviewed available documentation. Two staff members reported that the Licensee has been rough with residents and frequently yells at residents and staff. On 07/24/2026, LPA and LPM observed the Licensee speaking loudly to residents and arguing with residents regarding food.

During an interview, a resident reported to LPA that the Licensee pushed them. Additionally, during an interview with LPM, the Licensee stated that she grabbed a resident by the wrist and pried the resident’s fingers from a doorway.

Based on interviews, observations, and the Licensee’s statements, the allegation is Substantiated.

The complaint alleged that the Licensee misused residents’ financial resources, including EBT benefits, IHSS funds, and resident checks. The Reporting Party (RP) stated that R1 reported the Licensee was taking R1’s checks and that although R1 had received six checks and never received the funds.

During the investigation, LPA conducted interviews with residents and staff. Interviews confirmed that the Licensee maintains control of resident checks until rent payments are received. Interviews also indicated that the Licensee utilizes residents’ EBT benefits and IHSS funds to subsidize facility expenses.

Based on interviews and review of available information, the allegation is Substantiated.

Based on observations, interviews, and record review, the allegations are substantiated. A finding that the complaint allegation is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.

Deficiencies are cited from the California Code of Regulations (CCRs), and/or the Health and Safety Code. Failure to correct the cited deficiencies, on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

Exit interview conducted. Copy of report, LIC9099D (Deficiency Page), Plan of Corrections, and Appeal Rights discussed and provided to Executive Director/Administrator. Signature on form confirms receipt of documents.