Facility Evaluation Report

On 07/27/2026, an office meeting was conducted at the Santa Rosa Regional Office. The following individuals were present in the meeting: Regional Manager (RM), Carla Nuti-Martinez, Licensing Program Manager (LPM), Bethany Moellers, Licensing Program Analysts (LPA), Ali Deniz, and Licensee/Administrator April Thomas. The purpose of today’s meeting was to address recurrent areas of concerns identified by the Department.

The following areas were discussed during today's meeting:

· Substantiated Complaint Investigation: Complaint 21-AS-20260505083955 and 21-AS-20260618160333

Facility currently has two complaint investigations that are still being investigated: Complaint 21-AS-20260505083955 and Complaint 21-AS-20260618160333. These investigations involve concerns with personal rights, Facility retained resident with a prohibited health condition, Physical Abuse, Financial Abuse, and Facility is not provided required bedding.

Based on interviews, observations, and record review, the Licensee/Administrator failed to demonstrate knowledge of and the ability to conform to applicable laws, rules, and regulations. The investigation determined that the Licensee handling the resident in a rough manner and engaged in financial relation by improperly withholding residents' checks and utilizing residents' benefits for facility operations. These actions constitute violations of resident rights and applicable licensing regulations, demonstrating the Administrator's failure to comply with Title 22 regulations. (See 809-D Page…)