Facility Evaluation Report

On 07/24/2026 Licensing Program Manager (LPM), Victoria Bertozzi and Licensing Program Analyst (LPA), Ali Deniz conducted a case management visit. LPM and LPA met with Licensee, April Thomas.

Case management visit is being conducted to address concerns revealed during the complaint investigation.

During facility visit, LPM Bertozzi overheard the Licensee and Staff having a loud discussion regarding cleaning of the facility. The conversation sounded argumentative in nature to the LPM resulting in the LPM requested that the individuals reduce the volume of their voice.

During a discussion regarding a former resident who bruised easily, Licensee indicated that the resident bruised when grabbed by the wrist. Licensee showed LPM by grabbing their left wrist. Licensee then stated that resident would need grab the doorway and staff had to pry their fingers. Licensee went on to explain that resident wanted to walk down the street but it was unsafe so Licensee would have to pull them back. LPM explained that resident's may leave if they choose, accompanied by a staff, which is why the facility must be staff appropriately, explaining that resident's may not be restrained. Licensee then stated that she and the LPM will have to "agree to disagree" to which LPM responded that no, grabbing or restraining a resident is a personal rights violation.