Complaint Investigation Report

Based on interviews with staff (S1, S2, & S3), LPAs learned that S1 was previously given corrective actions through counseling and verbal warning due to verbal abuse towards clients at the facility. On 05/13/2025, LPAs received written communication dated 05/09/2025 a termination letter issued by the Licensee to S1 adn determined that there was supporting evidence that the verbal abuse violation had occurred and S1 was requested to take their personal belongings and leave the premises of the facility by not later than 05/10/2025 or sooner. On 05/23/2025, LPAs conducted collateral visit to conduct interviews with clients and obtained verbal statements that corroborated the above allegation. The preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulation, (Title 22, Division 6, Chapter 8), is cited on the attached LIC 9099D. Appeal Rights Given.

The Department will be reviewing the information obtained to determine if further actions are needed.