Complaint Investigation Report

During the investigation process, it was discovered the licensing fees for 2023 have not been paid and late fees have been applied. The licensing fees for 2024 are due 12-2024. Staff reported the taxes at the facility have not been paid for the last couple years.

Most of the people interviewed, indicated that the power was shut off for a day. It was reported by a client the power was off for one day but it was ok because staff gave us flashlights. The staff reported a mix up of the electric payment because the payment was put on the wrong account number. Staff reported the power was only off for a few hours. Staff reported It was reported by the water company the facility has had the water shut off three times in 2024 and eight to ten red tags were given for late fees due to late payment.

Staff reported the electricity was the only utility that has been shut off in 2024. However, It was reported by the water company the facility has had the water shut off three times in 2024 and eight to ten red tags were given with late fees added to late payments. According to staff they are not entirely aware of their financial situation and do not have a sound financial plan.

Based on investigation, observations, interviews which were conducted and recorded and record review(s), the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated . California Code of Regulations, (Title 22), is cited on the attached LIC 9099D. Appeal rights were provided and exit interview conducted.

Appeal Rights were explained and provided to the facility representative listed above and an exit interview was conducted. If any of the cited deficiencies are not corrected by the noted due date, civil penalties may be assessed.