Complaint Investigation Report

During the investigation the staff persons and the resident stated that the resident is currently providing a cream for her Rosacea on her face. The resident stated that she and the staff persons apply the prescribed cream twice a day. The resident had an appointment with the dermatologist on 11/02/23. Further documentation indicates that the resident has follow up appointments on 03/02/24 and on 03/25/24. The Resident is receiving medical care.

A resident is not receiving dental care .

During the interview process, the licensee, the administrator, a staff person, and the resident (Resident 1) were interviewed. Documents were received and reviewed to include the Individual Program Plan (IPP), the admission agreement, medical and dental care records, and appointment records/notes.

During the investigation the staff persons and the resident stated that although the resident does not have her natural teeth available, the resident does have dentures. The resident stated that she does not want to wear her dentures, as they make her “cough.” The resident stated that she is fine without her dentures and that staff cut up her food into small bites so that she can process and swallow. On 09/28/23, the dentist stated in the resident’s records “The patient said that she does not have any trouble eating. I explained to patient and caretaker that her dentures likely do not fit anymore and if she is functioning just fine without them, she doesn’t have to wear dentures.” The Resident is receiving dental care.

Although the above allegations mentioned may have happened, or is valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and all of the above findings are Unsubstantiated .