Complaint Investigation Report

During the investigation process, it was reported by the complainant that the resident (Resident 1) did not have soap available for her personal hygiene use. All staff reported that unless the resident threw her container away, there was and always is soap available. It was stated that the facility has large amounts of household supplies including soap for the residents. It was reported that the staff go to the Costco Store weekly to purchase items.

A resident has contagious head lice. Facility did not report as required .

During the interview process, the licensee, the administrator and two staff persons were interviewed. Documents were received and reviewed to include the Individual Program Plan (IPP), the admission agreement, medical/dental care record, and the facility resident logs.

During the investigation process it was reported by all staff that the resident did not in fact have head lice; however, had a bad case of dandruff. It was stated that a dandruff shampoo was bought for the resident and that she is using the shampoo. It was reported that there was nothing to report of the resident’s dandruff.

Staff did not report an incident that happened at the day program with a resident .

During the interview process, the licensee, the administrator, two staff persons and two residents were interviewed. In addition, three staff persons from the resident’s day program were interviewed. Documents were received and reviewed to include the Individual Program Plan (IPP), the admission agreement, medical/dental care record, and the facility resident logs.

During the investigation process, it was reported that an incident occurred at the day program in that a female resident from the facility went to her day program and it was alleged that a male resident brushed up against her breast. It is noted that the residents' consider themselves “friends, boyfriend and girlfriend.” Both residents were interviewed, and it was reported by the male resident that he went to give the female resident a hug and he “accidentally” touched the female resident’s breast. The female resident did not indicate that it was an issue. It was reported by staff later that night, at the resident’s home facility, that the residents’ spoke with one another as they usually do, and that the female resident did not act bothered or report anything unusual that happened at the day program. The allegation was an accidental incident that occurred at the day program, and staff were not required to report it.

Although the above allegations mentioned may have happened, or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and the findings are Unsubstantiated .