Complaint Investigation Report

During the investigative process, all persons involved were interviewed and reported that they have never heard the administrator raise her voice in front of the residents or even raise her voice at all. It was reported that the administrator is considered a very “laid back” person.

A resident self-harms herself for attention. Staff are not providing adequate care and supervision.

During the interview process, the licensee, the administrator and two staff persons were interviewed. Documents were received and reviewed to include the Individual Program Plan (IPP), the admission agreement, medical/dental care record, and the facility resident charting logs.

During the investigative process, it was reported by staff that for the most part, the resident (Resident 1) does not self-harm herself. It was stated by one person that on one occasion, the resident poked her arm with an earring tip; however, there was no injury, and it was not considered “self-harm.” The resident’s daily log and the IPP were reviewed, and those documents did not indicate that the resident self-harms herself. Staff reported that overall, the resident does like to visit with staff members; however, it was stated that the resident does not self-harm for attention.

Although the above allegations mentioned may have happened, or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and the findings are Unsubstantiated .