Complaint Investigation Report

455002486-10-4-2023-59-AS-KHOS-CWPPZJ-20231017114538

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO NORTH ASC , 9835 GOETHE ROAD, SUITE 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/25/2023 and conducted by Evaluator Ivan Avila

COMPLAINT CONTROL NUMBER: 59-AS-20230725151536

Insufficient staff to meet resident needs

On 10/04/2023 Licensing Program Analysts (LPAs) Ivan Avila and Jaynae Boyles conducted an unannounced complaint investigation visit regarding the above allegation directed by the Department. LPA Avila met with Pamela Eiszele and explained the purpose of the visit.

During the interview process, five staff members and three residents were interviewed. In addition, a staff and resident roster list were reviewed, and a call log history was also reviewed.

During the interview process, it was stated that residents have three call buttons in their rooms. Once a resident presses their call button for help, staff respond within a couple of minutes. Resident interviews stated that staff are meeting their needs and there is sufficient staff at the facility but could be better.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.