Complaint Investigation Report

LPA learned that the resident feels comfortable in placement and that the caregiver is friendly. During questioning, Resident reported feeling safe and comfortable at the facility. Resident denies being uncomfortable around any caregiver. In addition, LPA observed the resident to be content in placement. LPA could not corroborate the allegation.

Complaint alleges Food Service-Resident was not provided with the meal of their choice. Based on interviews that were conducted, LPA could not prove or disprove the above allegation occurred. Furthermore, during an interview with Resident #2, LPA learned that the caregiver got the resident the “special” off the food menu. However, Resident reported of not wanting that and instead wanting a hotdog. Caregiver served the hot dog that the resident requested. Resident also reported of feeling safe and content in placement. LPA could not corroborate the allegation.

A finding that the complaint allegations of: Personal Rights-Residents have the right be accorded dignity in their personal relationships with staff and Food Service-Resident was not provided with the meal of their choice are unsubstantiated meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview was conducted and a copy of this was report was signed and given to the Residential Services Director.