Complaint Investigation Report

LPA investigated the allegation, “Facility has insufficient staffing.” Based on interviews and observations, evidence was not found to support that there were insufficient staff to meet the needs of resident identified care needs. Interviews indicated there are usually two (2) staff working on each shift and clients have stated there is enough staff working at the facility.

LPA investigated the allegation, “Staff delayed emergency medical care when a change in resident’s condition was observed.” Based on interviews and record review, staff addressed client’s change in condition appropriately and were responsive. There is no indication of delayed medical care. LPA could not corroborate the allegation.

Based on interviews conducted and observations, the preponderance of evidence standards have not been met. Therefore, the above allegations are found to be UNSUBSTANTIATED. Findings that the complaint is Unsubstantiated means that, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted, and a copy of the report was provided.