Senior Care Records.

Complaint Investigation Report

Serenity Gardens, Redding06/16/2022Licence 455002550

Census25
Date signed06/16/2022 06:07:29 PM
The inspector’s account

Staff did not provide related incident documents to a resident's representative.

The department investigated the allegation of Staff did not provide related incident documents to a resident's representative. The department conducted interviews and reviewed records concerning the allegation. Through interviews it was determined that staff did contact responsible party (RP) after hours on a Saturday 6/11/22, then Monday 6/13/22 the RP called back to confirm that RP did receive the incident report as well as requested more documents. On 06/14/22 RP received all requested documents.

Based on information gathered, LPA finds the allegations to be UNFOUNDED- A finding that the allegation is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis.

An exit interview was conducted. and copy of report provided to facility.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction