Complaint Investigation Report

Allegation: Staff are not treating client with dignity

It was further alleged that the S1 had not treated C1 with dignity when speaking to them. Staff further claimed they have not observed S1 not treating C1 with dignity. All staff interviewed stated S1 would attempt to use behavoral expresion training techniques to help C1 when they were upset or needed further assisitance.

Multiple attempts were made to contact C1 via telephone, however, no response was returned. LPA attempted to interview C1 at the facility, however, C1 was staying with a family member at the time of these attempts.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED. A copy of this report was provided to administrator, Crystal Monismith, administrator, via email.