Complaint Investigation Report

When LPA Chiarelli interviewed the administrator they stated that yes when they take a resident to an activity they ask them where they are dropping them off and when they will need to be picked up. Administrator will ask questions to the resident on an outing like “how long are you going to be out” but they said they ask that to know when they will be back and do not ask them details about the activities they are doing. Administrator stated if a resident wants to be open and talk with staff about the things they did while they were away from the facility they can but has also told their staff not to pry into their daily lives.

LPA Chiarelli inquired into the allegation “staff threatened residents”. Due to conflicting witness statements LPA Chiarelli was unable to determine if the above events occurred or not. Due to not meeting the preponderance of evidence this the allegation “staff threatened resident” is unsubstantiated.

Exit interview conducted and copy of report with administrator.