Complaint Investigation Report

Staff do not seek timely medical care for residents in care. - UNSUBSTANTIATED

It was reported that residents aren't taken to the doctors as soon as is needed.

4 of 5 staff stated that residents are taken to see their doctor right away or as soon as possible if needed. 1 staff stated they had never been in that situation and did not know. 1 staff stated the only appointments that took time to get are denture and ophthalmic appointments due to a wait list.

Administrator stated It depends on the nature of the care needed. If it is urgent we have a doctor that comes to the facility. If it is critical we take them ourselves or call for medical transport..

Staff do not provide proper medication assistance to residents in care. - UNSUBSTANTIATED

It was reported that staff are asked to pre-fill medication, and staff with no training are made to pass them sometimes resulting in wrong person getting meds.

3 of 5 staff stated they had not been instructed to pre-fill medications. 1 of 5 staff stated they had been asked to pre-fill medications 24 hours in advance. 1 of 5 staff stated they did not work with medications.

Administrator stated We have been continuing to do the 24-hour med poor. The only exception are hospice residents with pre-drawn and pre marked medication by their RN.