Complaint Investigation Report

Facility did not follow doctor’s orders for resident

The Department interviewed facility staff, resident, Far Northern staff, UC Davis staff, and reviewed records. During the investigation, it was determined that there was sufficient evidence to substantiate; Facility did not follow doctor’s orders for resident. Through interview with facility staff, it wasn’t a doctor’s order it was never a doctor’s order it was a referral. On 7/8/2022 C1 had an appointment scheduled at UC Davis Metabolic Clinic to start treatment that would improve C1’s quality of life, that appointment was missed. C1 was referred to UC Davis Metabolic Clinic because C1 needs medical treatment with diet, medication, and metabolic formula to help lower the toxins in C1’s body that affect her brain and behaviors. Through interview with Far Northern staff, it was determined that facility believed the treatment for C1 was a joke and didn’t take it seriously and facility didn’t know how they would be able to get C1 to treatment appointments at UC Davis Metabolic Clinic because it was a lot involved. It was also noted that C1 is very friendly and cooperative and when working with C1 there wasn’t any problems. Through interview with UC Davis staff, it was determined that UC Davis Metabolic Clinic was met with resistance from facility and facility indicated they have so many residents and would talk to staff about treatment and get back to them and they never heard back from facility.