Complaint Investigation Report

It was alleged that a staff member (S1) pushed a client (C1) down the hall into C1’s bedroom, held C1 down, and struck C1 several times, resulting in dark bruising on C1’s arms, back, and underarm area.

LPA interviewed Administrator Brenda Bigler, who indicated she was not present during the act; however, she observed the bruising and spoke with C1 about how they received the bruises. Admin indicated C1 claimed the bruising was caused by S1 and C1 visually demonstrated S1 pushing C1 down the hallway to C1’s bedroom and S1 holding C1 down and striking them.

LPA reviewed Redding Police Department report #RPD25-013792 which corroborated Administrator’s story. Additionally, the reporting officer indicated that the bruising on C1’s body was conclusive with C1 being grabbed and/or held down. The officer conducted an interview with S1 who claimed they were responding to C1 exhibiting self – injurious behaviors and claimed to have placed C1 in a “gentle bear hug” to help calm C1 down and protect them.

Based on observations, interviews, and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated. California Code of Regulations, (Title 22), is cited on the attached LIC 9099D. Failure to correct the attached citation by the indicated Plan of Correction (POC) date may result in civil penalties. Exit Interview conducted. A copy of this report and Appeal Rights were provided to Administrator, Brenda Bigler, via email.